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At AudiPlus, we transform the quality of your customer service. We are leaders in auditing and call quality control using artificial intelligence for call centres.
Improve your customers’ experience and optimise your team’s efficiency with our innovative solutions.
At Audiplus you can customise your audit objectives to suit your individual needs.
In addition to auditing your targets, it generates a score based on the target and transcribes the call.
AudiPlus is capable of detecting deficiencies and proposing improvements in the argumentation in order to improve quality.
With AudiPlus you can create together with our team of specialists the objectives of your audits and the requirements for passing them.
Audits carried out with AudiPlus have a rating system that scores each objective of the call individually.
Transcription of calls to text with caller identification is an essential functionality that is natively available in AudiPlus.
Automatically extract data from audited calls, use this data for audit statistics and to feed any database you need.
If any deficiency is detected in the fulfilment of the target within the call
AudiPlus will generate an improvement recommendation.
Analysing these individual recommendations together can help to get an overview of the overall improvements to be made.
All assessments obtained in AudiPlus have a reason, which accompanies the individual assessment of each objective to be audited.
This makes it easier to interpret poor ratings or service deficiencies in order to apply corrections.
Use AudiPlus however you want, integrate its capabilities into any of your systems in just a few simple and quick steps.
The AudiPlus team will always be there to help you with the integration and configuration of the answers you need.
With AudiPlus you can visualise the overall results in a visual way. From this point you can go as deep as you want.
All reporting data in AudiPlus has the ability to be exported in different formats in order to manage or import them.
With AudiPlus storage is not a problem, load as many calls as you need to audit into the system and have them available when you need them, as well as transcripts or result files.
Data persistence is essential in order to be able to manually evaluate the results obtained at any time retrospectively.
Add files in the way that is most convenient for you. You will have all the tools of the AudiPlus management panel to upload files to your audits.
You can also upload your files to a folder in the cloud and AudiPlus will automatically process them for you to streamline your processes as much as possible.
Setting up and running your audits is easier than ever with our control panel that allows you to perform bulk file uploads.
The AudiPlus reporting system allows you to visualise data in a very intuitive and straightforward way. You can go as deep into the data as you need to go down to the detail of each individual call.
The objective ratings are accompanied by a description of why the objective was given that score, which is very useful for identifying gaps in the service.
Ask for a demonstration of our tools, our team will be happy to help you prepare it.
Go to the demo request page and fill in the form, our team will contact you shortly to start the demo preparation process.
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Control centre for professional tools with artificial intelligence for businesses
CBOT.es 2024
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