TaggerMatic

The multi-channel conversation tagger with artificial intelligence

In a world where communication with your customers happens across multiple channels, you need a tool that allows you to manage and analyse each interaction efficiently. Our Multichannel AI Conversation Tagger is designed to help you better understand your customers and optimise your business processes.

Multichannel Analysis

It integrates and analyses conversations from various platforms such as:

Live chats
Social Networking (SSN)
Whatsapp
Email
Audio calls

Advanced AI

Our advanced AI automatically classifies and tags conversations according to customised criteria, allowing you to:

Identify trends and patterns.
Detect recurring themes and pain points.
Prioritise and assign follow-up tasks.

How does it work?

Connect your Channels: Integrate all your communication platforms in one place.
Configure Labelling Criteria: Customise the criteria according to your business needs.
Analyse and Act: Use the insights generated to make informed decisions and improve your operations.

Multi-channel tagger

Efficiency and Time Saving

Automate the classification of conversations, reducing manual workload and allowing your team to focus on higher value tasks.

Improving Customer Experience

Better understand your customers’ needs and concerns, offering faster and more personalised responses.

Simple Integration

Compatible with all major CRM platforms and management systems, our solution integrates easily into your existing infrastructure.

Control panel

From the CBOT dashboard you can track all the tagging of conversations, view detailed statistics and evaluate the results of the operations performed by TaggerMatic.
Download the results and apply solutions.

Multi-channel API integration

TaggerMatic’s API integration allows you to connect all your communication platforms quickly and easily. Our API is designed for flexibility and ease of use, allowing you to take full advantage of our tool’s tagging and conversation analysis capabilities.

Integration with AudiPlus

TaggerMatic integrates seamlessly with AudiPlus creating a complete all-in-one QA/QC auditing and conversation tagging solution.

Integration with ChatBots

The integration of TaggerMatic and CBOT ChatBots ensures that all conversations that take place in the chatbot are tagged on the spot allowing for trend analysis and results.

Tailor-made integrations via API

Configure and adjust tagging criteria according to the specific needs of your business. Our API allows you to fully customise how conversations are handled and tagged.

TaggerMatic Control Panel

From the TaggerMatic control panel you can manage the tags and consult the reporting of conversations and statistics in order to make the necessary evaluations.

Free demo

Discover how our solution can transform your conversation management. Request a free demo today and start harnessing the power of multichannel AI.

Contact us for more information and start improving your communication with customers.